KSK Hosting provides a 30 day money back guarantee for new account registrations (refunds for renewed accounts are not available) under these following conditions:
• In the event of an account cancellation within first 4 days of Registration (except the event where the client has registered a shared or reseller hosting account and the free domain name provided with the account has a .co.uk domain extension), subscriber will receive a full refund. If there was a free domain name provided with such package (except the event when the free domain name was with .co.uk domain extension), the domain name will be deleted from the registrar.
• Subscribers who cancel the accounts 4-30 days after the initial registration date may receive a full refund for the shared and reseller hosting or the VPS package, except the event when there was a free domain name provided with the respectable package. Fees which were initially paid by KSK Hosting for the domain name offered for free for the subscriber with the hosting package are not refundable and will be deducted from the total refund that is sent to the subscriber. Such fees for the domain name registration are fixed to £9.88. If the subscriber submitted an initial payment smaller than £9.88, then a refund is not available. KSK Hosting will not hold the subscriber accountable for the difference from his initial payment and £9.88, if the subscriber's initial payment was less than £9.88.
Subscribers may cancel the account at any time. All subscribers who cancel the accounts after 30 days of the initial payment are not subject to a full refund and all such requests will be denied.
Subscribers who wish to cancel the account have to contact KSK Hosting from the “Help Desk” in their Members area with a cancellation request. Such cancellation request will be revised by KSK Hosting staff members and then a final confirmation to cancel the account will be sent. Account cancellation will be processed only when the final confirmation from the subscriber will be sent (initial cancellation request will not be held as a final confirmation under any circumstance for security reasons).
If a confirmation to cancel the account is not sent by the subscriber, then the account cancellation will not be processed and the account will remain active. Any active subscriptions will be left intact.
After the account is cancelled, no further billing on the account will be made. All files, settings and any other information related to the subscriber account will be removed from KSK Hosting servers.
